R778 Privacy Policy — Your Information Is Completely Safe With Us

When you create an account and use our services on r778, we collect certain necessary information. This Privacy Policy ensures full transparency around how that data is gathered.

Information collected during registration:

• Full Name & Date of Birth
• Email address & mobile number
• Country of Residence & Full Address
• Preferred Currency (BDT)
• Username & Password (Encrypted)

Information collected for KYC verification:

• Copy of National ID or Passport
• Utility bill or bank statement (proof of address)
• Selfie or photo (for identity verification)

Automatically Collected Data:

• IP Address & Device Information
• Browser Type & Operating System
• Time spent on the site and pages visited
• Transaction History & Gaming Activity

R778 uses collected data solely for specific, legitimate purposes. We fully respect your privacy and never misuse your information.

R778 never sells your data to advertisers. You can unsubscribe from promotional emails at any time.

R778 uses cookies to enhance your experience on the website. Cookies are small text files stored in your browser that help the site function properly.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and theme settings.
• Analytics Cookies: Used to understand which sections of the site are most active — fully anonymized.
• Security Cookies: To prevent fraud and unauthorized access.

You can delete or block cookies at any time through your browser settings. Please note that disabling certain essential cookies may affect the functionality of some site features.

R778 never sells your personal data to third parties. However, data may be shared in the following limited circumstances:

• Payment Processor: Necessary information is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
• Legal Obligations: Data may be disclosed upon a valid order from a court or regulatory authority.
• Fraud Prevention: Data may be shared with relevant authorities in connection with money laundering or fraud investigations.
• Game Provider: Limited data is shared with licensed game providers solely for game operation purposes.
• Business Transfer: In the event of a company merger or acquisition, your data may be transferred — however, the new owner will be bound by the same privacy policy.

We never share your data beyond the cases listed above. For any data sharing with third parties, we ensure a Data Processing Agreement (DPA) is in place.

R778 protects your data with multiple layers of security. Our technical and organizational safeguards are detailed below:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems block unauthorized access.
• Two-Factor Verification: Option to enable 2FA on your account.
• Regular Audits: Annual third-party security audits are conducted.
• Trained Staff: Only authorized personnel may access sensitive data.
• Data Backup: Regular encrypted backups are stored on secure servers.

In the event of a data breach, we will notify the relevant authorities and affected users within 72 hours, as required by law.

R778 does not retain your data longer than necessary. Data retention periods are outlined below:

• Account Information: For the duration the account is active, then 5 years.
• Transaction Records: 7 years for legal compliance.
• KYC Documents: 5 years after account closure.
• Gaming History: 3–5 years, for responsible gaming and legal compliance purposes.
• Support Records: 2 years after the issue is resolved.
• Cookie Data: Session cookies — deleted when the browser is closed. Persistent cookies — up to 1 year.

At the end of the retention period, data is securely deleted or anonymized. It may be kept longer if required by law.

R778 gives you full control over your personal data. You have the following rights:

To exercise these rights [email protected]Email us or reach out via live chat. We'll respond within 30 days.

R778 is strictly for users aged 18 and above. We never collect or process data from anyone under 18 under any circumstances.

• Age verification is mandatory at the time of registration.
• Age is verified via KYC in cases of suspected non-compliance.
• If a minor is identified, the account is immediately closed and all associated data is deleted.

If you become aware that a minor is using r778, please notify our support team immediately.

R778 integrates certain third-party services such as game providers and payment gateways. Each of these services operates under its own privacy policy.

• Game Provider: Providers such as Evolution Gaming and Pragmatic Play operate under their own data policies.
• Payment Gateway: Only transaction-related data is shared during payment processing.
• Analytics Tools: Used for anonymous site usage statistics.

R778 is not responsible for third-party data processing. However, we ensure that all partners comply with appropriate data protection standards.

R778 may update this Privacy Policy as needed. When changes are made, we will take the following steps:

• The "Last Updated" date on this page will be revised accordingly.
• A notification will be sent to your registered email address for any significant changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.

We recommend checking this page periodically. If you have any questions about changes, please contact support.

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Chat with us live 24/7 via the website.
• Response Time: General requests — 48 hours; rights-related requests — 30 days.

If we are unable to resolve your concern, you have the right to file a complaint with the relevant data protection authority.